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The
evaluating culture in the
organisations has often
the tendency to assimilate the evaluation
and the control, most of all in the
public bodies; as a consequence, it's
more important to ensure the legality
of administrative acts than evaluating
their effectiveness. Moreover this
produces a defensive reaction in the
evaluated organizations or systems,
that doesn't facilitate the self improvement
process of the work.
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On
the other hand, it is necessary -
in a very relational and quite intangible
work, as the educational and assistance
one - to give attention to the very
"feeble", imponderable aspects
of learning, that however determine
both the supplied and the perceived
quality.
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